We hope that this does not happen and we want you to be happy with the Questa that you have bought but in case you would like to return your purchased goods then please contact us immediately and we will authorise a return and e-mail you the return address.

You have up to 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days). Receiving unused goods in time and in good condition are crucial to our business.

UNUSED: We can accept your return if the goods are unused and in the original condition with packaging. We never sell used goods and thus, when you purchase from us, we guarantee that we will send you a brand new product. Therefore, goods used even for a day would show and thus, we will not be able to accept the same. Used goods will be returned to you at your expense. We will not be able to give a refund for goods damaged in transit but we will contact you with pictures of the damage in case you want to claim from the shipping service.

EXCHANGE: We can't facilitate direct exchanges, so in case you want a different product then you will need to return your order and place a new one.

REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account. If the return is despatched after 7 working days then store credit will be issued only at our discretion. Shipping and import fees are not refundable.



If you have changed your mind about the order that you have placed then please contact us as soon as possible at info@thequestastore.com. We will not be able to cancel the order if it has already been despatched from our facility.



Those of you in the Indian subcontinent will not have to pay any additional taxes as the prices are inclusive of taxes and if you are not from India then please contact us, you will not be charged any taxes but the shipping and import fees will vary depending on your destination.



We will ship your goods within a week and will contact you once your goods are shipped and also give you the tracking information for the same. Usually, it takes up to a week for the goods to reach you once they are shipped depending on your location but do provide for unforeseen circumstances.



We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Questa. You can opt to receive our occasional Newsletter by signing up on the site or at the checkout.

All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.



COLOUR: Please note that even though we have tried our best to represent our products in the best way possible using detailed images, the colours that you see largely depend on your monitor settings and may not be accurate.

LEATHER: Leather is a natural material and unlike faux leather cannot be mass produced with a template. Each skin of leather has its own differences in material or colour are not to considered as defects rather these differences are what give Leather it's character. Marks and other variations can also be expected.

HANDICRAFT: Again, as your goods are handcrafted with minimum use of machine, there will be differences in each wallet manufactured by us and this is what will make your wallet your own.

We reserve the right to change details on products or photos of products without prior notice.



First off, we aren't really over the moon about you looking for our repairs policy. We endeavour to make goods which last you a long time and such that you can use everyday. Also a little leather care will go a long way in keeping your Questa young.

WARRANTY: Manufacturing defects, would show within 6 months and in the unlikely event that something breaks within this period, please contact us and we will determine the problem and find the best solution possible. Do not worry about the whole process because it is as simple as mailing us and we will take it from there.

REPAIRS: In case, your Questa is in need of repairs outside warranty, and you can't get yourself to give it up (we totally understand!) then contact us and we will figure out the best solution to revive the goods. We could either suggest a local solution or ask you to send us the product and repair it and send it back to you. The repair and shipping costs would be communicated before we ask you to ship. It can take up to 4-6 weeks after we receive the goods to get them repaired and returned.

To repair goods older than 6 months we may need to use different colour leather, thread and materials.



All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by Bohra Exports trading as Questa. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Bohra Exports. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights.

- You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Questa®
- You may not use the work for commercial purposes
- No derivative works - you may not alter, transform or build upon this work.