FAQs

 

PRODUCTS

 

WHY WALLETS?

We, personally are very fond of small carry items and the little things that matter. When we look around, it seems like everyone wears a wallet but no one really gives much thought to one of the most used accessories in their wardrobe. So, here we are bringing the jazz to something that is closest to you and holds not only your money but also those titbits and little nothings which when found in the nooks of your wallet, transport you into the beautiful memories they represent.

 

WHY LEATHER?

Because, faux leather and other substitutes do more harm to nature than natural leather. Moreover, there is no substituting leather for the flexibility and durability it provides.

 

WHAT ARE MINIMAL WALLETS?

We know you like to carry your world with you but sometimes isn't it good to get rid of the extras and travel as light as possible? Just for that, we bring you our minimal range which would take care of your essentials on that everyday jog or on a quick dash to the gym. Want to know more about them? Ask us or check out our complete range of minimal wallets.

 

THE TEXTURE AND COLOUR OF OUR LEATHER

We have tried our best to represent our products in the best way possible using detailed images, however, the colours that you see largely depend on your monitor settings and may not be accurate.

Also, as natural leather has it's own whims and fancies, there will be variations in colour intensity from one wallet to other and also there will be slight marks and differences in texture. But these are the very things that are proof of it being top grain natural leather and this is what gives your leather, it's character.

 

WHY HAND CRAFTED?

We are basically trying to kill two birds with one stone (not literally!):

1. Because then it's no longer just a product but a piece of art. There is no match to the quality and attention to detail that a handcrafted leather wallet can achieve. Each piece is unique and has been made with great meticulousness. Its almost as if the leather is a part of the person that creates it.

2. Also by buying a Questa, you are supporting our very skilled and dwindling community of leather artisans. The Indian craft of leather sculpting is fading due to the invasion of machines and machine made goods and people like you are needed to appreciate and encourage this dying art form.

 

PURCHASE

 

WHERE ALL DO YOU SHIP?

We currently ship almost everywhere in India. If you would like us to ship overseas, do mail us at info@thequestastore.com

 

HOW MUCH DOES SHIPPING COST?

In India there are no shipping costs for orders above INR 1000. For orders amounting to less than that there would be a flat fee of INR 50.

 

HOW LONG DOES IT TAKE TO GET THE GOODS?

We will ship within a week and will contact you once your order is shipped and also give you the tracking information for the same. Usually, it takes up to a week for the goods to reach you once they are shipped depending on your location, but do provide for unforeseen circumstances.

 

PAYMENT

Rest assured we use a secure government approved payment gateway to process your transactions. All of these transactions are processed using industry standard 256-bit SSL encryption.

Your credit card information has never been and will never be stored by us.

 

TAXES

Those of you in the Indian subcontinent will not have to pay any additional taxes as the prices are inclusive of taxes and if you are not from India then please contact us, you will not be charged any taxes but the shipping and import fees will vary depending on your destination.

 

RETURNS

Firstly, if something has gone wrong, we are really sorry. We try to maintain high quality standards as far as our leather and our craftsmanship are concerned, and we hate to see a product that slipped the careful eye of our quality check team.

We accept returns within 7 working days of your receipt of the goods. For details on the same, please visit  Warranty & Returns Policy.

 

PRIVACY

We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Questa. You can opt to receive our occasional newsletter by signing up on the site or at the checkout. 

 

PACKAGING

Don't worry about packaging. We want your Questa to reach you in the best state possible, better than when you would buy in a store. And If you are intending to buy a Questa as a gift, great choice, you don't have to worry about wrapping it.

 

CUSTOM ORDERS

Looking for a gift for your colleagues and customers this festive season? What better than gifting a wallet as it will stay with them day in and day out and as you have chosen to gift a Questa it will remind them of how awesome you as a company are! And we will work with you in creating the best fit so that you can make your associates feel as special as they are!